Terms of Use
2169-5762 Québec Inc. (Groupe Nero Bianco) is committed to protecting all personal information collected and used in the management of its business operations. We are dedicated to the protection of your identity and the personal information you share with us. This privacy policy applies to the personal information we collect in stores, within the scope of our consumer relations, during recruitment, as well as through our websites chaussurespanda.com.
Privacy Policy
Personal Information
Personal information is any information or combination of information concerning a natural person that allows them to be identified.
An individual's name and their professional contact information (professional title, address, telephone number, and email) are not considered personal information.
Personal information must be protected, regardless of its medium: written, graphic, audio, visual, or computerized.
Consent
When we collect information about you, we ask for your consent before its use or disclosure for the indicated purposes.
We will request your consent for any other use, disclosure, or collection, or when the initial purpose changes.
We use the information provided solely for the purposes for which it was collected and retain it for the time necessary to provide the requested service.
We may, however, collect, use, or disclose information without consent when permitted by law (legal, medical, or security reasons, fraud prevention, etc.).
Limits on collection, use, and disclosure
Collection is primarily intended to confirm a person's identity, create an employee file, process an order, or comply with legal requirements (taxation, billing, customer service).
Access to this information is limited to authorized employees in the course of their duties.
Retention of information
We retain your personal information for as long as necessary for the intended purposes.
It is then destroyed in accordance with the law and our retention policy, using procedures that ensure its confidentiality.
Accuracy
Personal information must be accurate, complete, and up-to-date according to the needs for which it was collected.
We do not systematically update this information, except when required to achieve the intended purposes.
Accountability
We are responsible for the personal information we hold or entrust to third parties.
These third parties must meet equivalent standards of confidentiality and security.
Our Privacy Officer oversees this policy, processes, and staff training regarding data protection.
Security Measures
We apply rigorous security measures:
- Restricted access for relevant employees;
- Secure external backups and archiving;
- Technological measures (passwords, encryption, firewalls, regular updates).
Hosting and transfer of personal information
Our websites are powered by the Shopify platform. Information collected as part of orders or forms is hosted on servers located outside of Quebec, notably in Canada and the United States.
Before any transfer, we ensure that Shopify and its subcontractors provide protection guarantees equivalent to those required by Quebec laws, in accordance with Section 17 of the Act Respecting the Protection of Personal Information in the Private Sector.
Access to personal information
Only authorized personnel may access your information, to the extent necessary for the performance of their duties.
Access and modification request
You have the right to know if we hold personal information about you and to access it. You may also ask questions about its collection, use, and disclosure.
We will respond to any written request within a reasonable timeframe.
Reasonable fees may apply for processing.
We may refuse a request in certain cases provided by law (information about others, legal privilege, investigations, litigation, etc.).
You may verify the accuracy of your information and request its correction.
Additional rights (Law 25)
Under Law 25, you also have the following rights:
- Withdraw your consent to the use of your personal information, subject to legal or contractual obligations;
- Request portability of your personal information, i.e., to obtain a copy in a structured and commonly used technological format.
Privacy Officer
Alexy Prévost, Online Sales and Customer Experience Specialist
Email: web@nerobianco.ca
Phone: 418 875-1839, ext. 900
Complaints and questions
Any complaint or question regarding this policy should be addressed to the officer mentioned above.
Each complaint is investigated and, if well-founded, corrective measures are applied.
Enforcement
If you believe that our company has not complied with these principles, please contact our officer by indicating the subject: "Privacy".
Policy update
This policy is reviewed every three years or upon any significant legislative change.
Last update: October 2025